Privacy Policy

Last updated: May 28, 2026

Snoop (“we,” “us,” or “our”) operates the snoop.city website and related services (the “Service”). This policy explains what we collect, how we use it, and your rights.

Questions? Contact hello@snoop.city.

What We Collect

Information You Provide

When you use Snoop, you may provide:

• Search inputs: names, emails, phone numbers, locations, and other identifiers of the people you search
• Facial images:cropped face photographs submitted for face search (see “Facial Images” section below for details on processing and retention)
• Account email: collected at checkout to deliver your report and manage your subscription
• Payment information: processed securely by our payment processor. We do not store your full card number.

Information Collected Automatically

• Session identifiers: an anonymous cookie-based session ID used to attribute searches and manage access
• Device and browser information: IP address, user agent, screen size, and similar technical data for security and analytics. Login and report-recovery requests may be logged with hashed email identifiers to prevent abuse while limiting retention of raw submitted addresses.
• Usage analytics: we use analytics tools to understand how people use the Service, including page views, clicks, and conversion events. This data is aggregated and not sold.

Facial Images (Face Search)

When you use our face search feature, your browser crops the selected photograph to the face area before upload. We process that cropped face image as follows:

• What we collect: The cropped face image is transmitted to our servers for transient processing and forwarded to third-party facial matching services to identify publicly available pages where the face appears. We do not intentionally upload or store the original uncropped photograph.
• Purpose: To find and display publicly accessible web pages, profiles, and images that match the uploaded face.
• Retention: Uploaded face images are normally processed in memory and discarded after the request completes. We do not normally store uploaded face images on our servers. Your browser may temporarily keep the cropped face in session storage so you can finish checkout in the same tab. Result metadata, including match scores and source URLs, may be retained with your report.
• No sale or sharing: We do not sell, lease, trade, or otherwise profit from biometric identifiers or facial geometry data. We do not share facial data with third parties except as necessary to perform the search (i.e., transmitting the image to our matching provider).
• Safety and abuse: We may reject uploads, rate-limit attempts, log moderation and abuse metadata, and preserve or report apparent child sexual exploitation, illegal content, or serious abuse where required or permitted by law.
• Destruction: Biometric data derived from your uploaded image is not sold or used to train a face-recognition model. We discard our transient copy after processing and delete provider-side uploaded images after results are returned when the provider API supports deletion.
• Removal requests: You may request deletion of an associated face search/report data by emailing removal@snoop.city with the email address used for the search and, if available, the report link or token. We may verify the request before taking action.

Face search is not offered to residents of, or people located in, Illinois, Texas, Washington, the European Union, the United Kingdom, or Quebec. By using face search, you represent that you are not a resident of or located in any of these jurisdictions.

Information We Generate

When you search, our backend queries publicly available data sources and caches the results server-side, keyed by the searched person’s identifiers. Cached results may be reused to serve future queries for the same person.

How We Use Data

• Process your searches and deliver reports
• Manage your subscription and billing
• Send transactional emails (report delivery, billing reminders)
• Cache data to reduce costs and improve speed
• Improve product quality through aggregate, de-identified analytics
• Prevent fraud and enforce usage limits

We do not sell your data. We do not show you ads within the Service. We do not share your personal information with third parties for their marketing purposes.

Third-Party Services

To provide the Service, we use third-party providers for payment processing, email delivery, data hosting, analytics, and public records lookups. Each provider processes data in accordance with their own privacy policy. We share only the minimum data necessary for each provider to perform its function.

Search inputs (names, emails, phone numbers, and cropped face images) are transmitted to public records and data aggregation services solely to generate your report. These providers do not receive your account email or payment details.

Data Retention

• Reports: accessible for 7 days after delivery, then archived behind email recovery. Report data is retained for account history, support, fraud prevention, analytics, and service improvement unless deletion is requested and verified or required by law.
• Face uploads: uploaded face images are normally processed transiently and not stored on our servers. Face search metadata and delivered results may be retained with your report.
• Cached lookup data: retained up to 30 days to reduce redundant queries, then expires automatically.
• Operational security records: temporary login, recovery, access-grant, and rate-limit records are retained only as long as needed for security, abuse prevention, debugging, and service operation, then periodically cleaned up.
• Account and billing data: retained for the duration of your subscription and for a reasonable period afterward for legal and accounting purposes.
• Analytics data: retained in aggregate form. Session recordings, if captured, are retained for up to 30 days.

Cookies

We use a small number of essential cookies to operate the Service:

• Session cookie: identifies your browser session for subscription access and search attribution
• Analytics cookies: help us understand usage patterns. You can block these via your browser settings without affecting core functionality.

We do not use cookies for cross-site advertising or tracking.

Your Rights

Depending on where you live, you may have the right to:

• Request access to personal data we hold about you
• Request deletion of your personal data
• Opt out of certain data uses
• Cancel your subscription at any time from your account page

Email removal@snoop.city for data removal requests, including requests to delete face search metadata and associated report data. Include the email address associated with your account or search, and the report link or token if you have it. We may verify your request before taking action and will respond within 30 days. For other privacy questions, email hello@snoop.city.

Children

Snoop is not directed to children under 18. We do not knowingly collect information from minors. If you believe a minor has used Snoop, contact us and we will delete associated data.

Security

We use industry-standard measures to protect your data, including encrypted connections (TLS), secure server infrastructure, and access controls. No system is perfectly secure, but we take reasonable steps to protect the information entrusted to us.

Changes to This Policy

We may update this policy. Material changes will be noted by updating the date at the top of this page. Continued use after an update means you accept the revised terms.

Contact

• Email: hello@snoop.city
• Website: snoop.city